About the Customer Screen

The SmartScript Customer screen differs in appearance from an employee's SmartScript screen mainly in that the explorer applet is not displayed. The customer screen allows a user to troubleshoot a problem or obtain information.

A user typically launches a SmartScript from a hyperlink on a Siebel customer application, from a custom button set up in the user interface, or from an email sent out by the Siebel Consumer Marketing application. SmartScript questions and answers are displayed side-by-side.

Because the SmartScript user might be unfamiliar with script or scripting, the SmartScript screen does not display an explorer, a dashboard, or the Finish Later button.