1. Database Upgrade Guide
  2. Basic Troubleshooting Guidelines

Basic Troubleshooting Guidelines

If views or screens do not display, then do the following:

  • Using the Siebel Developer Web Client, verify that the user has been assigned the correct responsibilities.

  • Query for the view or applet in the Administration - Personalization screen. Verify the conditional expression is correct.

  • In Siebel Tools, verify that the screen view and its parents have the Display In Site Map property, and the Display In Page property set to TRUE.

  • Verify that the screen view and its parents have the Viewbar Text and Menu Text properties filled in.

  • If an applet does not display all the fields or controls after upgrade, then check in Siebel Tools for a Web template of the same name, but appended with -Expanded and specify this Web template for the applet. These templates provide additional placeholders for mapping fields and controls.