Evaluating the Environment

Whether you are beginning your upgrade with the development environment or the test environment, it is advisable to begin by evaluating the process to determine resource allocation and other concerns. The following table includes information relevant to this phase of the upgrade.

Upgrade Tasks	Where to Find Documentation	Dev?	Prod?
1. Check My Oracle Support for recently published articles regarding your upgrade.	My Oracle Support ( http://support.oracle.com)	Yes	Yes
2. Check Siebel Release Notes on My Oracle Support for a list of known issues.	My Oracle Support (http://support.oracle.com), searching for Siebel CRM update guides and release notes, or the readme.html file provided with the installation media for each release.	Yes	Yes
3. Review hardware and third-party software requirements.	The Certifications tab on My Oracle Support.	Yes	Yes
4. If you need help evaluating your environment, then contact your Oracle sales representative for Oracle Advanced Customer Services to request assistance from Oracle’s Application Expert Services.	Contact your Oracle sales representative for Oracle Advanced Customer Services to request assistance from Oracle’s Application Expert Services	Yes	Yes