1. Email Administration Guide
  2. Adding a Conditional Step to the Create Activity Workflow

Adding a Conditional Step to the Create Activity Workflow

After you provide for Fax - Inbound activity type display in the Communications List, you must add a conditional step to the eMail Response - Create Activity workflow. This step determines if an inbound item is an email message or fax depending on the item’s receiving address, and tags the inbound item accordingly. For more information about the eMail Response - Create Activity workflow process, see eMail Response - Create Activity Workflow.

To add a conditional step to the eMail Response - Create Activity Workflow

  1. In the Siebel Tools Object Explorer, select the Workflow object.

  2. In the List Editor, query for the eMail Response - Create Activity workflow.

  3. Select the eMail Response - Create Activity workflow, and check out the project.

  4. Right-click the eMail Response - Create Activity workflow, and select Edit Workflow Process.

  5. Add a conditional step before the Create Activity step that:

    Determines if the inbound item is a fax or an email depending on the item’s Receiving Email Address.

    Tags the inbound item as Email - Inbound or Fax - Inbound.

  6. Check in all open projects.

  7. Deploy the changes to the Siebel runtime repository.