Changing the Lookup Sender Step to Capture Alternate Email Addresses

After you redeploy the changes to the Siebel runtime repository and restart the Siebel Server, perform the following steps to change the Lookup Sender step.

To change the Lookup Sender step to find the alternate email address

1. In the Siebel Webtools Object Explorer, select the Workflow Processes object.

2. In the Workflow Processes list, query for a process name of eMail Response - Process Service Request.

3. In the Workflow Processes list, select eMail Response - Process Service Request and then click Revise.

   The status of the workflow process changes to In Progress.

4. In the Workflow Processes list, right-click eMail Response - Process Service Request and choose Edit Workflow Process.

   The Business Designer appears.

5. Right-click the Lookup Sender step and choose Show Input Arguments.

6. In the Input Arguments list, make the changes in the following table.

   Input Argument	Type	Value
   Business Object	Literal	Communication Address
   Business Component	Literal	Communication Address
   Email Address	Process Property	Address
   Query	Literal	Address
   Value	Literal	Person Id (the foreign key that stores the row ID of the contact)

7. Right-click the Lookup Sender step and choose Show Output Arguments.

8. In the Output Arguments list, make the following changes:

   1. Delete Account Id.

      Note: For information about recapturing the Account Id, see Recapturing the Account ID.

   2. Change the argument from Object Id to Person Id.