Process of Managing Email Messages for Siebel Email Response

To manage email messages, perform the following tasks:

• Replying to Incoming Messages

• Resending Outgoing Messages

• Resending Outgoing Messages That Have Failed Because of Incorrect Email Addresses

• Using Templates in Outgoing Messages

• Saving Drafts of Outgoing Messages

• Retrieving Drafts of Outgoing Messages

• Saving Messages as Templates