Siebel Views for Working with Outbound Communication Requests

Users can create and submit communication requests in the following views in the Communications screen:

• My Outbound Requests

• My Outbound Request Overview

Administrators can create and submit communication requests in the following views in the Administration - Communications screen:

• All Outbound Requests

• Outbound Request Overview

Users see only the requests they create. Administrators see all requests.

Note: The procedures in the topics in this chapter apply to a nonadministrator who uses the My Outbound Requests and My Outbound Request Overview views of the Communications screen.