1. Email Administration Guide
  2. Task Failures at the Email Process Level

Task Failures at the Email Process Level

When a task fails, the following events occur:

  • An email message is sent to the email address in the Administrator Email Address field of the response group.

  • The administrator checks the log files that are attached to the email and identifies possible causes of the server component task failure.

    If the cause is a workflow step error, then the administrator fixes the workflow.

    If the cause is a profile error, then the administrator verifies that the profile for the response group is valid.

  • The administrator manually restarts the server component task.