Configuring Communications Templates

This chapter provides information about configuring and managing communications templates. It includes the following topics:

• About Communications Templates

• About Catalogs and Categories for Siebel Email Response

• Creating Simple Templates

• Creating Advanced Templates

• Editing and Formatting Controls for Text in Templates

• Specifying Template Items for Advanced Templates

• Modifying Files for Template Items

• Copying or Deleting Templates and Template Items

• Using Substitution Fields in Templates for Siebel Email Response

• Creating a Catalog and Categories

• Using Access Groups to Filter Objects

• Process of Setting Up HTML Wrapper Templates

• Fields for Templates

• Fields for Template Items