1. Oracle CRM On Demand CTI Developer’s Guide
  2. Example of Call WrapUp Command

Example of Call WrapUp Command

In this example, when an interaction has ended, the CTI client application triggers a wrap-up by passing in the following parameter name value pairs to the CTICommand servlet. The Agent Offer Time and Interaction Id must match the values passed in when creating the activity in Oracle CRM On Demand.

Table Example of Parameter Values for WrapUp Command

Parameter

Value Example

Agent Offer Time

1287786213

Command

WrapUp

Interaction Id

90001841534038