Message Protocol

The CTICommand servlet is used to invoke the CTI screen pop functionality, and the value of the Command parameter in this case is ScreenPop.

The parameters shown in the following table are supported for the ScreenPop command.

Table ScreenPop Command Parameters

Parameter Name	Required	Type	Description
Channel Type	No (Yes, if Record Type = Activity)	LOV	When specifying the following LOV subtype values, the type value in parentheses is automatically set. Inbound Call (Call) Outbound Call (Call) Inbound Transfer (Call) Outbound Transfer (Call) Missed Transfer (Call) Predictive Call (Call) Predictive Transfer (Call) Preview Transfer (Call) Preview Call (Call) DID/Direct Call (Call) Callback (Callback) Web Callback (Callback) Inbound Chat (Chat) Chat Transfer (Chat) Inbound Email (Email) Outbound Email (Email Forwarded Email (Email Reassigned Email (Email) Email Response (Email Inbound Voicemail (Voicemail) Forwarded Voicemail (Voicemail) Reassigned Voicemail (Voicemail)
Command	Yes	LOV	The value in this case is ScreenPop.
Record Id	Yes	String	The record ID of the record used for the screen pop.
Record Type	Yes	Record Type LOV	The record type for the screen pop. Possible values are: Service Request Contact Account Lead Opportunity Campaign Activity