UI Controls
This topic summarizes the Oracle CRM On Demand UI controls from which the CTI application can collect event information.
The following table shows on which detail pages in Oracle CRM On Demand the CTI UI buttons are located. Click-to-Dial links are available on all record type detail pages, lists, and child lists.
UI Button |
Call Detail |
Chat Detail |
Email Detail |
Vmail Detail |
|---|---|---|---|---|
Listen to Vmail |
No |
No |
No |
Yes |
Listen to Vmail on Phone |
No |
No |
No |
Yes |
Reassign |
No |
No |
Yes |
Yes |
Open Email |
No |
No |
Yes |
No |
View Chat |
No |
Yes |
No |
No |
View Interaction History |
Yes |
Yes |
Yes |
Yes |
Save |
Yes |
Yes |
Yes |
Yes |
The following subtopics describe, for each UI control, the behavior triggered in the CTI application by the events associated with the UI controls. The CTI application is responsible for taking action on these events, for example, when the user initiates click-to-dial, or clicks a button. The HTML custom attributes for each UI control and an example of HTML are also shown.
The custom attributes (data-*) are added to the
UI controls' HTML elements dynamically, after the UI is loaded.