1. Oracle CRM On Demand for Partner Relationship Management Configuration Guide
  2. About Training and Certification Management

About Training and Certification Management

The Training and Certification functionality was introduced in Oracle CRM On Demand Release 18. The Training and Certification features help you to offer training courses to your partner employees and track their skills and competencies in selling, installing, and providing after-sales service of your product offerings. Additionally, because a partner company is made up of partner employees, you can also assess its competency by the number of certified employees on its payroll. Training and Certification is part of Oracle CRM On Demand for Partner Relationship Management. In other words, you have access to the Training and Certification functionality only if Oracle CRM On Demand for Partner Relationship Management is provisioned for your company.

The Training and Certification module in Oracle CRM On Demand for Partner Relationship Management consists of four major functional subareas:

  • Courses

  • Exams

  • Certifications

  • Accreditations

You can configure the page appearance, security and behavior for each of these record types to suit your business requirements.