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### Configuring Oracle Social Engagement and Monitoring Before you can use Oracle Social Engagement and Monitoring you must first configure the feature to enable Oracle CRM On Demand to create contact or service request records that are based on social monitoring. Note: To configure Oracle Social Engagement and Monitoring, your role must have the Manage Social Engagement and Monitoring Access privilege. To use Oracle Social Engagement and Monitoring, your role must have the Social Engagement and Monitoring Integration privilege. To configure Oracle Social Engagement and Monitoring record access Navigate to Admin, and then Oracle Social Engagement and Monitoring. Select the boxes for Contact and Service Request, and click Save. To enable the service request features, your company administrator must add the Oracle Social Engagement and Monitoring fields to the service request page layout for your role. For more information, read Customising Static Page Layouts.

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