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##### Custom Objects and Service Requests Real-Time Reporting Subject Area This topic covers the following reporting subject areas: Custom Object 1 and Service Requests Custom Object 2 and Service Requests Custom Object 3 and Service Requests ### Availability These subject areas are available in all editions of Oracle CRM On Demand. ### Business Purpose These subject areas allow you to analyse the many-to-many relationship between service requests and Custom Objects 1, 2, and 3. The service requests subject area is replicated and added with the Custom Objects 1, 2, and 3 dimensions. Often companies redesign Custom Objects 1, 2, and 3 and want to report on these redesigned objects with service requests. Because this subject area represents the many-to-many relationship between opportunities and Custom Objects 1, 2, and 3, the service requests that do not have an association with at least one instance of Custom Objects 1, 2, and 3 cannot be reported using these subject areas. ### Relationship Type Many-to-Many ### Dimensions These subject areas have the following dimensions: Account Contact Custom Object Date Closed Date Opened Owned By User Service Request ### Metrics The complete list of metrics for these subject areas is as follows: Service Request Metrics Service Request Custom Metrics Indexed Currency Average (Avg) Indexed Currency Indexed Number Average (Avg) Indexed Number Number (#) of Service Requests (SRs) Number (#) of Open SRs Number (#) of Closed SRs Number (#) of Pending SRs Number (#) of Cancelled SRs Average (Avg) Open SR Age Average (Avg) Days to Close SR ### Usage Notes The Account, Contact, and Service Request dimensions include a Book hierarchy, which enables you to analyze metrics and related attributes at any level.

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