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### Working with the Solution Homepage The Solution Homepage is the starting point for managing solutions. NOTE: Your company administrator can customise the layout of your Solution Homepage. In addition, if your user role includes the Personalise Homepages privilege, you can add sections to the page and remove sections from the page. ### Creating a Solution Record You can create a solution record by clicking the New button in the My Recently Viewed Solutions section. For more information, see Creating Records and Solution Fields. ### Working with the Solution Lists The Solution Lists section shows a number of lists. Oracle CRM On Demand comes with a set of standard lists. All standard lists are public. You and your managers can create additional lists that are based on different criteria. The following table describes the standard lists for Solutions.
Solution List | Filters
--- | ---
Approved Solutions | Status = Approved
Published Solutions | Published = Y
Recently Created Solutions | All solutions, sorted by the created date
Recently Modified Solutions | All solutions, sorted by the modified date
Draft Solutions (visible only to users with the Publish Solutions privilege) | Status = Draft
Highest Rated Solutions | Highest cumulative ratings given by all individuals
Most Active Solutions | Frequently linked with Service Requests
All Solutions | All solutions, sorted alphabetically on Solution Title
My Recently Modified Solutions | All solutions you own, sorted by the modified date
To view a list, click the list name. To create a new list, click New. For more information about creating lists, see Creating and Refining Lists. To review all available lists, create a new list, or view, edit, or delete an existing list, click Manage Lists. The Manage Lists page also includes the standard lists delivered with Oracle CRM On Demand. These lists are view-only. So, you cannot edit or delete them. ### Viewing Recently Viewed Solutions The My Recently Viewed Solutions section shows the solutions that you viewed most recently. ### Viewing Most Active Solutions The Most Active Solutions section shows the solutions that have been frequently linked with service requests. High usage can indicate to a service organisation the specific areas where customers are being challenged by product and services. Organisations can respond by providing more information to service representatives to help customers or by providing more information to customers directly. ### Viewing Highest Rated Solutions The Highest Rated Solutions section lists the solutions with the highest cumulative ratings given by all individuals. ### Adding Sections to Your Solution Homepage If your user role includes the Personalise Homepages privilege, you can add some or all of the following sections to your Solution Homepage: Recently Created Solutions Recently Modified Solutions My Recently Created Solutions My Recently Modified Solutions One or more report sections (Your company administrator can make reports available on your Solution Homepage.) The following procedure describes how to add sections to your Solution Homepage. To add sections to your Solution Homepage On the Solution Homepage, click Edit Layout. On the Solution Homepage Layout page, click the arrows to add or remove sections, and to organise the sections on the page. Click Save.

Published August 2022 | Copyright © 2005, 2022, Oracle and/or its affiliates. Legal Notices.