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##### Accounts and Competitors Real-Time Reporting Subject Area ### Availability This subject area is available in all editions of Oracle CRM On Demand. ### Business Purpose This subject area allows you to report on the many-to-many relationship between accounts and competitor accounts. This subject area is almost identical to the account subject areas. The only difference is that it includes the competitor dimension, which has a many-to-many relationship with the account record type. It allows you to create reports that show all the competitors for an account. Because this subject area represents the many-to-many relationship between accounts and competitor accounts, accounts that do not have an association with at least one competitor account cannot be reported using this subject area. The attributes that define the competitor account relationship that are available for reporting include the following: Primary Contact Role Reverse Role Start Date End Date Strengths Weaknesses Comments ### Relationship Type Many-to-many ### Dimensions This subject area has the following dimensions: Account Account Competitor Campaign Date Created Owned By User Relationship Contact Territory ### Metrics The complete list of metrics for this subject area is as follows: Account Metrics Account Custom Metrics Revenue Revenue (000) Average (Avg) Revenue Closed Revenue Closed Revenue (000) Average (Avg) Closed Revenue Average (Avg) Days to Close Opportunity (Definition: The number of days to close an opportunity divided by the number of wins.) Potential Revenue Average (Avg) Potential Revenue Revenue Product Revenue (000) Product Closed Revenue Product Closed Revenue (000) Number (#) of Accounts Number (#) of Accounts with Opportunities Number (#) of Activities Number (#) of Contacts Number (#) of Opportunities Number (#) of Wins Number (#) of Service Requests (SRs) Number (#) of Cancelled SRs Number (#) of Closed SRs Number (#) of Open SRs Number (#) of Pending SRs Average (Avg) Open SR Age Average (Avg) Days to Close SR Number (#) of Leads Number (#) of Leads Converted to Opportunities (Definition: The number of leads that has been converted to opportunities.) Number (#) of Leads Resulting in Won Opportunity (Definition: The number of leads that has been converted to opportunities and is in the Closed/Won sales stage.) Number (#) of Leads Resulting in Lost Opportunity Number (#) of Qualified Leads Number (#) of Rejected Leads ### Usage Notes The Account dimension includes a Book hierarchy, which enables you to analyse metrics and related attributes at any level. #### Relationship Contact Dimension Accounts can be linked to an account as competitors. Any accounts that are linked to an account as competitors are listed in the Account Competitors related information section of the Account Detail page. The relationship between two accounts that are linked in this way can also have a primary contact that is different from the primary contacts on the linked accounts. To extract information about the primary contact for the relationship between the account and the competitor, select the columns from the Relationship Contact dimension. To extract information about the primary contact for the account, select the columns from the Primary Contact folder under the Account dimension. To extract information about the primary contact for a competitor, select the columns from the Primary Contact folder under the Account Competitor dimension.

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