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#### Escalating Service Requests You can escalate a service request so that it stands out as an urgent matter. To escalate a service request On the Service Request List page, click in the Status field of the Service Request you want to escalate. Select Open-Escalated from the drop-down list in the field. Click the green check mark icon in the Status field to save the change. Your company policy determines what actions are taken when a service request is escalated. For example, your company administrator might define a workflow rule that sends an email or generates a task when a service request is escalated. You can create a filtered list to show all escalated service requests to which you have access.

Published August 2022 | Copyright © 2005, 2022, Oracle and/or its affiliates. Legal Notices.