| Print Open PDF Version of Online Help

##### Solutions Real-Time Reporting Subject Area ### Availability This subject area is available in all editions of Oracle CRM On Demand. ### Business Purpose In this subject area, you can analyse solutions by product, product category, service request, and expiration date dimensions, as well as the relationship between solutions and their associated service requests. You can also analyse important solution and related service requests metrics that help your company to evaluate the status and effectiveness of solutions. ### Relationship Type Many-to-Many ### Dimensions This subject area has the following dimensions: Expiration Date Product Product Category Service Request Solution ### Metrics The complete list of metrics for this subject area is as follows: Solution Custom Metrics Average (Avg) Indexed Currency Average (Avg) Indexed Number Indexed Currency Indexed Number Number (#) of Solutions Number (#) of Approved Solutions Number (#) of Published Solutions Number (#) of Obsolete Solutions Number (#) of SRs Number (#) of Open SRs Number (#) of Closed SRs ### Usage Notes The Product Category dimension is an independent dimension, not driven through product as are other subject areas. This is specifically done to match the special behaviour of the Solutions user interface where a product category can be assigned to a solution without a product value. The Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level.

Published August 2022 | Copyright © 2005, 2022, Oracle and/or its affiliates. Legal Notices.