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#### Closing Resolved Service Requests After you have satisfactorily answered your customer’s request, you can close the service request. Before you begin: View the Service Request detail page to make sure that the service request is complete by verifying the following: All activities on the service request have a Completed status, indicating that you have followed up with your customer. If your company uses solutions, the solution is linked to the service request record, indicating how the problem was solved. To close a resolved service request On the Service Request List page, click in the Status field of the Service Request you want to close. Select Closed from the drop-down list in the field. Click the green check mark icon in the Status field to save the change.

Published 5/23/2022 | Copyright © 2005, 2022, Oracle and/or its affiliates. Legal Notices.