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##### Solution Fields: Import Preparation The following table contains specific information about setting up your CSV file before importing solutions into Oracle CRM On Demand. This information supplements the guidelines given in the topic Field Type Guidelines for Importing Data. First, you must review the following import information before performing an import. NOTE: The Default Field column in this table contains only the initial (default) name for each field. It does not contain any names that have been changed for your company in Oracle CRM On Demand. Therefore, if you do not see a specific field when you try to import your data, check with your administrator to determine the new name for the field.
Default Solution Field Name | Data Type | Maximum Length | Comments
--- | --- | --- | ---
Division | Text | 50 | None
External Unique ID | Text | 30 | None
FAQ | Text | 250 | None
Integration ID | Text | 30 | None
Picklist Value Group | Text | 50 | None
Product Category | Picklist | 100 | None
Published | Picklist | 1 | Default valid values are Y and N. These values must be in English, regardless of your language settings.
Rating 1 | Integer | Not applicable | Valid values for this field are: null, 1, 2, 3, 4, 5. For more information, see About Fields Displayed As Images.
Rating 2 | Integer | Not applicable | Valid values for this field are: null, 1, 2, 3, 4, 5.
Rating 3 | Integer | Not applicable | Valid values for this field are: null, 1, 2, 3, 4, 5.
Service Request Count | Integer | 22 | None
Solution Currency | Picklist | 20 | You are not able to edit this picklist. Therefore, the values you import must exactly match the valid values.
Solution Details | Text | 16,000 | None
Solution Rating | Number | 15 | You are not able to edit this picklist. Therefore, the values you import must exactly match the valid values.
Status | Picklist | 30 | Default valid values: Draft, Approved, Obsolete
Stoplight 1 | Integer | Not applicable | Valid values for this field are: null, 0, 1, 2. For more information, see About Fields Displayed As Images.
Stoplight 2 | Integer | Not applicable | Valid values for this field are: null, 0, 1, 2.
Stoplight 3 | Integer | Not applicable | Valid values for this field are: null, 0, 1, 2.
Title | Text | 100 | Required field by default.
#### Related Topics See the following topics for related information: Solution Fields Field Type Guidelines for Importing Data Importing Your Data

Published 5/23/2022 | Copyright © 2005, 2022, Oracle and/or its affiliates. Legal Notices.