| Print Open PDF Version of Online Help

##### Service Request Fields: Import Preparation The following table contains specific information about setting up your CSV file before importing service requests into Oracle CRM On Demand. This information supplements the guidelines given in the topic Field Type Guidelines for Importing Data. First, you must review the following import information before performing an import. NOTE: The Default Field column in this table contains only the initial (default) name for each field. It does not contain any names that have been changed for your company in Oracle CRM On Demand. Therefore, if you do not see a specific field when you try to import your data, check with your administrator to determine the new name for the field.
Default Service Request Field Name | Data Type | Maximum Length | Comments
--- | --- | --- | ---
Account | Text | 100 | None
Account External ID | Text | 30 | None
Area | Picklist | 30 | Default valid values: Product, Installation, Maintenance, Training, and Other
Cause | Picklist | 30 | Default valid values: Unclear Instructions, User Needs Training, Existing Issue, New Issue, Other
Closed | Time | Date/Time | None
Contact | Text | 255 | None
Contact External ID | Text | 30 | None
Dealer | Picklist | 100 | Oracle CRM On Demand Automotive Edition
Description | Text | 16,350 | If a Description field in the import file exceeds 16,350 characters, it is truncated to 16,252 characters. The remaining characters are added to the linked Notes, each with a maximum limit of 16,350 characters.
Division | Text | 50 | None
External Unique ID | Text | 30 | None
Opened Time | Date/Time | 7 | None
Opportunity | Text | 100 | None
Owner | Email | 50 | File data must match the Sign On User ID for an existing Oracle CRM On Demand user. If a record does not contain a valid value for this field (including no value), its value is set to the Sign On User ID of the user performing the import. If this field is not mapped to a valid import file field when running the Import Assistant, the Owner is set to the Sign On User ID of the user performing the import for all of the imported records.
Owner External ID | Text | 30 | None
Picklist Value Group | Text | 50 | None
Principal Partner Account | Varchar | 15 | None
Priority | Picklist | 30 | Default valid values: 1-ASAP, 2-High, 3-Medium, 4-Low
Product | Picklist | 100 | None
Reassign Owner | Check box | Not applicable | None
Servicing Dealer | Text | 70 | Oracle CRM On Demand Automotive Edition
Source | Picklist | 30 | Default valid values: Phone, Web, Email, Fax
SR Currency | Text | 20 | None
SR Number | Text | 64 | None
Status | Picklist | 30 | Default valid values: Open, Pending, Closed, Open - Escalated, Cancelled
Subject | Text | 250 | None
Type | Picklist | 30 | Default valid values: Question, Issue, Enhancement Request, Other
Vehicle | Text | 100 | None
#### Related Topics See the following topics for related information: Service Request Fields Field Type Guidelines for Importing Data Importing Your Data

Published 5/23/2022 | Copyright © 2005, 2022, Oracle and/or its affiliates. Legal Notices.