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##### Service Request Team Historical Analytics Subject Area ### Availability This subject area is available in all editions of Oracle CRM On Demand. ### Business Purpose This subject area allows the reporting of the many-to-many relationship between service requests and team members. Because it is possible to associate a service request with various team members in Oracle CRM On Demand, you can use it to list all team members associated with a service request and all service requests where a user is added as a team member. You cannot use this subject area to report on service requests that are not associated with any user or to report on users not linked to a service request. ### Relationship Type Many-to-many ### Dimensions This subject area has the following dimensions: Account Date (based on the Opened Time of the service request) Service Request Service Request Team Team Member ### Metrics Service Request Team Service Request Team Optimized Custom Metrics Number (#) of Service Request Team Members ### Usage Notes The Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level. In the Service Request Team Optimized Custom Fields folder for the Service Request Team dimension, the first five custom fields (that is, the first five fields that were created) of each of the following field types are available: Check Box Date Date/Time Percent Phone Picklist Text (Long) Text (Short) In the Service Request Team Optimized Custom Metrics folder, the first five custom fields (that is, the first five fields that were created) of each of the following field types are available as metrics: Currency Integer Number Data Visibility. If the Historical Subject Area setting for you is Manager Visibility or Team Visibility, then this subject area uses the Team Visibility mode and you can report on all the service requests for which you are either the owner or a team member. If the setting for you is Full Visibility, then service requests either owned by you or your subordinates or the records in which you or your subordinates are added as team members can be reported upon.

Publicado em agosto de 2022 | Copyright © 2005, 2022, Oracle e/ou suas empresas afiliadas. Legal Notices.