Creating Inbox Items

Inbox items are created by the Universal Inbox business service. Methods for this business service can be called using the following mechanisms:

• Workflows

• Workflow Monitor Agent

• eScripting

• Run-time events

The procedure in this topic shows how to configure the Siebel application to have Inbox items created in a certain screen or for a business component.

This task is a step in Process of Setting Up and Configuring Inbox.

To configure the Siebel application to create Inbox items

1. Review the information about the Inbox business service, methods and workflows at the end of this chapter.

2. Review the procedures for setting up Inbox types.

3. Use one of the methods provided in the list in this topic to call the Inbox business service and create Inbox items.