About Exemption Profiles in Siebel Communications

End users create an exemption profile to list subsidy and exemption information for which the customer may be eligible. An exemption profile includes fields to track when a subsidy or exemption takes place, and it records the receipt of supporting information.

The following describes some fields in the Exemption Profiles form.

Section	Field	Comments
LIFELINE	Eligible	Customer’s eligibility for Lifeline assistance.
	Received Date	Date when Lifeline documentation is received.
	Effective Date	Date when Lifeline assistance is effective.
	Renewal Date	Date when Lifeline renewal is required.
DIRECTORY ASSISTANCE	Status Effective Date	Select from the Status drop-down list and the Effective Date calendar.
TAX EXEMPTION	Federal Id State Id County Id City Id	Identification numbers to show eligibility for a federal, state, county, and city exemption for tax.
	Tax Exemption Number	Number of the certificate that is issued for temporary exemption from tax.
TEL-ASSISTANCE	Requested Status Social Security Number Effective Date	Select from the Status drop-down list and the Effective Date calendar.