Agreement and Entitlement Relationships

The relationship between agreements and entitlements is as follows:

• An agreement can have one or more entitlements.

• An entitlement can have one or more metrics, accounts, contacts, or products.

• The accounts and contacts associated with agreements might be different from the accounts and contacts associated with an entitlement.

An agreement that is associated with an entitlement can specify that all contacts or products must receive support under the entitlement. This specification provides blanket contact service agreements and blanket product service agreements.