CMU Credit Alert Status Sync

This workflow updates the status of a credit alert from Siebel Communications to the external Oracle Communications Billing and Revenue Management application.

The following image shows this workflow.

A user initiates this workflow by changing the status of a credit alert to Closed, and clicking the Synch Status button.

Note: The Synch Status button is enabled only when a credit alert is created by a third-party application. Consequently, this workflow can be called only when the credit alert’s Integration ID is not NULL.

Workflow Description

This workflow performs the following actions:

1. Query Credit Alert. Queries the Siebel database for the credit alert ID. Derives the value of the UTCCanonical input parameter for this step from the UTCCanonical process property. The default value of this property is N. If the value passed is Y, then the query returns data for any field of the type DTYPE_UTCDATETIME in UTC Canonical format.

2. Get Custom Attributes. Gets the parameters for the existing details from the server, such as the name, language, and locale, to add to the request message in the outbound Web service.

3. Set Custom Attributes. Adds the enterprise server parameters to the request message.

4. Credit Alert Update Web Service. Synchronizes the credit alert status with the external application.