Fraud Management in Siebel Communications

This chapter describes the procedures for managing and responding to fraud alerts. It includes the following topics:

• About Fraud Management in Siebel Communications

• Scenario for Using Fraud Management in Siebel Communications

• Viewing Fraud Alerts in Siebel Communications (End User)

• About Following Up with the Customer for a Fraud Alert

• Changing Fraud Thresholds in Siebel Communications (End User)

• Updating the Fraud Alert in Siebel Communications (End User)

• Additional End-User Tasks for Fraud Management in Siebel Communications