Requesting a Payment Arrangement

Because the billing component is integrated with an external billing application, a payment arrangement request is sent to the external billing application, which processes the request and generates a response.

This task is a step in Process of Making Payment Arrangements in Siebel Communications (End User).

To request a payment arrangement

1. Navigate to the Invoices screen.

2. From the Show drop-down list, select All External Invoices.

3. In the Invoices list, drill down on the invoice number of the invoice.

4. Click the Payment Arrangements view tab.

5. In the Payment Arrangements list, add a record, and complete the fields as necessary.

   Some fields are described in the following table.

   Field	Comments
   # of Installments	Type the number of installments. For a single-payment deferral plan, this number is 1.
   Installment Amount	Displays the installment amount. This amount is calculated as follows: Amount owed divided by the number of installments.

The external billing application processes the request and populates the Payment Arrangements Outcome form at the end of the screen.