Requesting an Adjustment to an Invoice

End users can associate the adjustment request with the entire invoice or with a specific line item in the invoice. Because the billing component is integrated with an external billing application, an adjustment request is sent to the external billing application, which processes the request.

Note: End users can also begin this procedure from the Billing Portal view. For information, see the table in End-User Views.

This task is a step in Process of Creating Adjustments in Siebel Communications (End User).