Viewing Usage History in Siebel Communications (End User)

End users can view usage history for a service point associated with a premises. Usage history is useful for resolving billing inquiries from customers who have recently moved into the premises. Usage history appears as data in lists and charts. End users can view usage history through either the Premises screen or the Accounts screen. For information about viewing usage history through the Accounts screen, see Accounts in Siebel Communications.

Note: Usage data can reside in an external data repository and be viewed in Siebel Communications if that type of integration is set up.

To view usage history for a service point

1. Navigate to the Premises screen, then the Premises List view.

2. Drill down on the address of the premises.

3. Click the Meter Points view tab.

4. In the Meter Points list, drill down on the service point of a record.

5. In the Service Point Services list, select a record.

6. In the Usage History list, select the information you want to view from the drop-down list.