How Siebel CRM Handles Image Files

Siebel CRM handles image files differently, depending on the file type:

• Imports BMP images into the Siebel repository. Sets the File Name field of the bitmap to read-only.

• Stores GIF and JPG files in the SIEBEL_AI_ROOT\applicationcontainer_external\siebelwebroot\images directory of your Siebel Application Interface installation. The bitmap references these files. Does not store GIF and JPG files in the Siebel repository.

• Stores GIF and JPG files in the public\images folder of your Siebel Tools or Siebel Web Client installation. The bitmap references these files. Does not store GIF and JPG files in the Siebel repository.

Siebel CRM only defines images that it associates with Siebel objects as bitmap objects in the Siebel repository. Example objects include icon maps, page tabs, and so on. It does not associate some images in web templates, such as static images, with Siebel objects. It does not define these images as bitmap objects in the Siebel repository.

The Siebel Web Engine (SWE) uses the HTML img tag to display a bitmap.