Reasons to Avoid Extensive Customization of Siebel CRM

Customization is the act of performing significant modifications to the predefined product, such as making the following modifications:

• Creating new modules that do not exist in the predefined Siebel application. This work typically involves configuring the database, and creating many new business components and business objects.

• Modifying a significant number of predefined objects.

• Making significant modifications to predefined behavior, such as visibility.

• Making significant modifications to framework objects, such as JavaScript files.

• Writing a significant amount of custom scripts.

Inappropriate customization of Siebel CRM can cause the following problems:

• Decreased maintainability.

• Increased cost of ownership.

• Potential for decreased performance. A predefined Siebel application is tuned for performance.

• Potential affect on future upgrades.

• Increased testing effort.

• Inconsistent application behavior.