Configuring the Detail Link - Scenario 1: Using New Data Map Object to Capture Customer Feedback

The following procedure shows you how to configure the Detail link for Contacts in the Siebel Open UI application for Siebel Pharma, but you follow the same procedure if configuring the Detail link for any other applet in the application. In the following procedure, you configure a new data map object (EdetailingContact) to create the Activity and Response record to capture customer feedback.

To configure the Detail link for Contacts in the Siebel Open UI application for Siebel Pharma

1. Create a new Detail button control and drilldown in the Contact Form Applet in Siebel Tools:

   1. Open Siebel Tools.

      For more information, see Using Siebel Tools.

   2. In the Object Explorer, click Applet.

   3. In the Applets list, query the Name property for the Contact Form Applet.

   4. Create a new Detail button control:

      • In the Object Explorer, expand the Contact Form Applet, and then Control.

      • In the Controls list, create a new button control using values from the following table.

        Property	Value
        Name	EdetailerButton
        Caption	Detail
        Method Invoked	ShowEdetaillerPreviewView This method handles the related view navigation and data for the Detail link (eDetailer player). ShowEdetailerPreviewView is a new LS PCD Service for delivering personalized content in the Life Sciences industry. Note that if Siebel Tools does not display the Method Invoked in the list, then type it in manually.

   5. Define user properties for the Detail button:

      • In the Object Explorer, expand the Controls tree, and then click Business Component User Prop.

      • If you are invoking the business service method Named Method, then the user property value for Named Method is as follows:

        User Property Name	Value
        Named Method 1	"ShowEdetailerPreviewView", "INVOKESVC", "Contact", "LS PCD Service", "ShowEdetailerPreviewView", "DrilldownName", "Edetailer Drilldown", "EdetailerDatamapObj", "EdetailingContact", "CreateBookmark", "true", "'ObjectId'", "[Id]"

      • Create input arguments for Named Method with the values shown in the following table.

        Property Name	Value	Purpose
        DrilldownName	Edetailer Drilldown	Navigates to the eDetailer player view.
        EdetailerDatamapObj	EdetailingContact	Triggers the creation of activities, and the feedback capture page when finished showing the presentation.
        CreateBookmark	TRUE	Navigates back to the originating view (for example, Contact) when done showing the presentation.
        ObjectId	Row Id of current record	Used to log the response captured to the appropriate contact or account call.

   6. Add a new drilldown object for the Detail button control:

      • In the Object Explorer, expand the Contact Form Applet, and then Drilldown Object.

      • In the Drilldown Objects list, add a new drilldown object with the values shown in the following table.

        Property	Value
        Name	Edetailer Drilldown
        Hyperlink Field	Last Name
        View	eDetailer Message Plan Preview View
        Source Field	None
        Business Component	LS Admin Messagign Plans BC

        To show only the messaging plans that are related to a particular object (that is, remove the object for example "Product"), then add a new drilldown object with the values shown in the following table.

        Property	Value
        Name	Edetailer Drilldown
        Hyperlink Field	Name
        View	eDetailer Message Plan Preview View
        Source Field	Id
        Business Component	LS Admin Messaging Plans BC
        Destination Field	Product Id

2. Add the Contact business component to the Admin Messaging Plan business object.

   1. In the Object Explorer, expand the Business Object tree, and then click Business Object Component.

   2. In the Business Object Component list, create new records with the values shown in the following table.

      Business Object Component	Value
      Bus Comp	Link
      Contact	None

3. Configure a new data map object (EdetailingContact) to create the Activity and Response record:

   Note: Data Maps can be Workspace enabled in your development environment. If they have been Workspace enabled in your development environment and you are working in that environment, then you can only modify them in an editable Workspace. You do not need an editable Workspace to create and edit Data Maps in your Production environment.

   1. Log in to the Siebel business application.

   2. Navigate to the Administration - Application screen, then the Data Map Administration view.

   3. Click New and create a new data map object with the values shown in the following table:

      Data Map Object Name	Source Business Object	Destination Business Object
      EdetailingContact	Admin Messaging Plan	Action

   4. For the EdetailingContact data map object, click New in the Data Map Component applet and add the following components:

      Name	Source Business Component	Destination Business Component	Parent	Advanced Options
      Contact Act	Contact	Action	None	Source Search Specification = [Id] = GetProfileAttr ('Edetailer Object Id')
      ResponseLog	eDetailer Feedback Capture VBC	LS PCD Presentation Details BC	Contact Act	None

   5. For the Contact Act data map component, click new in the Data Map Field applet and add the following fields:

      Source Type	Source	Destination Type	Destination
      Field	Id	Field	Primary Contact Id

   6. For the ResponseLog data map component, click new in the Data Map Field applet and add the following fields:

      Source Type	Source	Destination Type	Destination
      Field	EndTime	Field	Message End Time
      Expression	GetProfileAttr("Edetailer Object Id")	Field	Contact Id
      Field	ItemName	Field	Message
      Field	Mpild	Field	Message Id
      Field	ParentMPId	Field	Message Plan Id
      Field	ParentMPName	Field	Message Plan
      Field	StartTime	Field	Message Start Time