Configuring Multiple Tab Browsing

Siebel CRM supports accessing the same applications over multiple tabs of the same browser session. By default, multi-tab browsing is disabled. Each tab access to Siebel interactive application creates a new Siebel CRM session. Multi-tab browsing minimizes the impact on the server by providing a configurable option to control the maximum number of tabbed browser sessions for an interactive application in a given browser window.

Note: It is recommended that administrators should consider the business requirements of their organizations before enabling multiple browser tabs and should limit the Maximum Possible Tabbed Sessions field value to minimize any adverse effect on scalability. Accessing an additional tab than the value configured for the Maximum Possible Tabbed Sessions field generates a session warning message.

To configure multi-tab browsing, perform the following tasks:

1. Setting Server Parameter to Enable Multi-Tab Access

2. Configuring Application Interface Profile Parameter to Limit the Number of Browser Tabs

Setting Server Parameter to Enable Multi-Tab Access

To set the server parameter for enabling multi-tab access, perform the following steps:

1. Log in to a Siebel client with administrative privileges.

2. Navigate to the Administration - Server Configuration screen, and then the Servers view.

3. In the Siebel Servers list, choose a Siebel Server.

4. Click the Components view tab.

5. In the Components list, select the required Application Object Manager. For example, Call Center Object Manager (ENU).

6. Select Parameters from the drop-down list before the Component Event Configuration section and click the Hidden button.

7. In the Parameter field, perform a case-sensitive search for the EnableMultiTab parameter.

8. In the Value on Restart field, enter True.

9. Restart the Siebel Server.

Configuring Application Interface Profile Parameter to Limit the Number of Browser Tabs

To set the Application Interface profile parameter to limit the number of browser tabs, perform the following steps:

1. Log in to Siebel Management Console.

2. Select the required Application Interface profile.

3. Select the Applications tab and expand the Enhanced Authentication section of the selected application.

4. In the Maximum Possible Tabbed Sessions field, enter a value to limit the number of browser tabs. For example, 2, if you want to allow only two browser tabs. By default, the value for Maximum Possible Tabbed Sessions field is set to 1.

   Note: This parameter is effective only when the EnableMultiTab server parameter is set to True for the specified Application Object Manager.

5. Save the profile.