Managing Return Orders for Siebel Consumer Goods

A return order is an order that the customer returns. It contains products or services that the customer purchased on a specific date.

The following procedures related to returns and return management are included in this topic:

• Collecting Returns (Creating Return Orders)

• Displaying Return Order Details

• Modifying Return Order Information

• Modifying Line Item Information for Return Orders

• Capturing Signatures for Return Orders

• Printing Return Orders

Note: You must complete the relevant setup tasks detailed in Siebel Consumer Goods Guide and Siebel Applications Administration Guide before using the Siebel Mobile application for Siebel Consumer Goods.