Managing Service Requests for Siebel Field Service

A service request is a customer request for service. It includes the activities associated with the request and information about the response to the request.

The following procedures related to service requests and service request management are included in this topic:

• Displaying Service Request Information

• Modifying Activity Information for a Service Request

• Modifying Order Information for a Service Request

• Viewing Invoice Information for Service Requests

• Printing Invoices Associated with Service Requests

Note: You must complete the relevant setup tasks detailed in Siebel Applications Administration Guide before using the Siebel Mobile application for Siebel Field Service.