Universal Customer Master

This ERD (see the following figure) illustrates how Universal Customer Master works with external applications and the Siebel application. This ERD also shows the UCM engine schematics including the survivorship rule set and its relationship with repository-based information, UCM objects, and operations such as deduplication, merge, and history of changes.


Universal Customer Master: This image is described in the surrounding text.

The following table lists the entities in this ERD and their corresponding tables.

Entity Table

Attribute Group

S_UCM_ATGP

Attribute Group Field Mapping

S_UCM_ATGP_FLD

Attribute Group Rule

S_UCM_ATGP_RULE

Attribute Group Update History

S_UCM_CON_ATGP, S_UCM_ORG_ATGP, S_UCM_OGP_ATGP

Confidence Level

S_UCM_CONF_LVL

Contact Additional Name

S_CONTACT_NAME

Contact Identity

S_CON_IDNTY_DOC

External Information System

S_CIF_EXT_SYST

External Information System Mapping

S_CIF_CON_MAP, S_CIF_ORGRP_MAP, S_CIF_ORG_MAP

External System Privilege

S_CIF_SYS_DTL

Named Hierarchy

S_DYN_HRCHY

Named Hierarchy Account

S_DYN_HRCHY_REL

Rule Set

S_UCM_RULE_SET

UCM Address

S_UCM_ADDR_PER

UCM Asset

S_UCM_ASSET

UCM Child Object

S_UCM_CON_CHILD, S_UCM_OGP_CHILD, S_UCM_ORG_CHILD

UCM Decay Indicator

S_UCM_CON_DECAY, S_UCM_ORG_DECAY

UCM Deduplication

S_UCM_DEDUP

UCM Merge Association

S_UCM_MRG_ASSOC

UCM Merge History

S_UCM_CON_MERGE, S_UCM_ORG_MERGE, S_UCM_ORGRP_MRG

UCM Merge Request

S_UCM_MERGE_REQ

UCM Named Hierarchy

S_UCM_HRCHY

UCM Named Hierarchy Account

S_UCM_HRCHY_REL

UCM Object

S_UCM_CONTACT, S_UCM_ORG_EXT, S_UCM_ORGGRP

UCM Party Ext

S_PARTY_UCMX, S_CONTACT_UCMX

UCM Privacy

S_UCM_PRIVACY

UCM Social Media Profile of Contacts

S_UCM_CN_SMPROF, S_CONSMPROF_UPD, S_CIF_SMPROFMAP

UCM Social Media Profile Attribute of Contacts

S_UCM_CN_SMATTR, S_CIF_SMATTRMAP