Managing Attachments Using the Siebel App

You can manage the download and upload of attachments using the Attachment Manager view.

The Attachments Manager view has the following tabs:

  • Download Attachments. Lists all the attachments that have either finished downloading or are scheduled to download.

  • Upload Attachments. Lists all the attachments that have either finished uploading or are scheduled to upload.

Each attachment record contains the following information:

  • Check box. If checked, this indicates that the attachment record is selected for download or upload. If unchecked, the attachment record is not selected.

  • List Order. A number in the List Order field indicates the rank or sequence number for the attachment record. You can select and (without releasing the selection) then move each row to change the record sequence, or you can type in a number manually in the List Order field to change the record sequence.

  • Entity. The attachment type.

  • File Name. The name of the attachment record.

  • Size (KB). The size of the attachment file.

  • Progress. The attachment download or upload status.

    • The attachment download status can be one of the following: Not Downloaded, Queued for Download, Downloaded, File not Available, or Downloading.

      Downloading indicates that the attachment is actively downloading and a progress bar shows the progress of the task.

    • The attachment upload status can be one of the following: Not Uploaded, Queued for Upload, Uploaded, File not Available, or Uploading.

      Uploading indicates that the attachment is actively uploading and a progress bar shows the progress of the upload.

  • Speed. The attachment download or upload speed.

  • Time Left. The duration of time to complete the attachment download or upload.

Note: The attachment functionality is supported in both online and offline mode. In offline mode, attachment upload and download is supported only when customers install the Siebel app or use the Siebel Mobile Archive file to create and deploy a customized Siebel app for iOS and Android devices. For more information, see Downloading and Installing the Siebel App.