Contents

• Title and Copyright Information
• Preface

1 What's New in This Release

• What’s New in Overview: Siebel Enterprise Application Integration, Siebel CRM 20.1 Update
• What’s New in Overview: Siebel Enterprise Application Integration, Siebel CRM 19.1 Update

2 Overview of Siebel EAI

• Overview of Siebel EAI
• About Siebel EAI
  • Siebel Enterprise Application Integration
• About Siebel EAI Components
  • Siebel EAI and XML
  • Siebel EAI Adapters and Connectors
    • Siebel EAI Adapter
    • Siebel EAI Connector
    • Third-Party Connector
  • Siebel EAI and Business Components
    • Siebel EAI and the Virtual Business Component
    • Siebel EAI and the External Business Component
  • Siebel EAI with Java and J2EE
    • Access to a Java or J2EE Component from a Siebel Application
    • Access to a Siebel Application from a Java or J2EE Component
  • Siebel EAI and Object Interfaces
  • Siebel EAI and Message Based Integration
    • Siebel EAI and Integration Objects
  • Siebel EAI and Data Transformation
  • Siebel EAI and Workflow Process Control
• About Interfaces for Siebel Application Services
  • Types of ASI Interfaces
• About Web Services
  • Data Access Control
• About Siebel EAI and Unicode Support
  • Exchanging Data Between Applications that use Different Code Pages
  • Character Set Encoding
  • Inbound and Outbound Unicode Scenarios for XML Messages
  • Transcode Business Service Usage with Non XML Data
    • Transcode Business Service Usage with Outbound Communication
    • Transcode Business Service Usage with Inbound Communication
• About Siebel EAI and Legacy Systems
• About Siebel EAI Integration Strategies
  • Peer-to-Peer Integration
  • Application Connection with an Integration Server
  • Other Integration Strategies

3 Integration with Siebel EAI

• Integration with Siebel EAI
• Overview of Integration with Siebel EAI
• Integration Options with Siebel EAI
• Design for an Application Integration Project
  • Siebel Business Interfaces
• Real-Time and Batch Mode Usage Models
  • Integration with the Real-Time Model
  • Integration with the Batch Model
• Data Exchange with a Siebel Application
• Summary of Integration Options with Siebel EAI

4 Architecture for Siebel EAI

• Architecture for Siebel EAI
• Overview of Architecture for Siebel EAI
  • Siebel EAI Architecture
  • Integration Requirements for Siebel EAI
  • Business Process Coordination with Siebel Workflow
  • Transport Mechanisms
  • High Volume Data Exchange
    • About the Enterprise Integration Manager

5 Scenarios for Using Siebel EAI

• Scenarios for Using Siebel EAI
• Scenarios for Common Integrations
  • Outbound Message to a File
  • Round Trip Message from a File to Siebel Applications
  • Round Trip Message from an External Application
  • Round Trip Message to an External Application with a Different Code Page
  • Inbound Message from an External Application
  • Outbound Message to an External Application
• Scenarios for Data that is Accessed, Exported or Replicated
  • Export Customer Data to an External System
  • Access a Company Catalog through Replication
  • Access Customer History Information Without Replication
  • Access to Java Data
• Scenarios for Data that Crosses a Boundary
  • Access to Business to Business Data
  • Access to Legacy Data
• Scenarios for Data that is Transformed
  • Pass Data to an External Application