SHA2 Support for Outbound Web Service

Starting with Monthly Update 23.11 we have one solution for SHA2 support for Outbound Web Services that works in both Windows and non-Windows environments as illustrated below.

Siebel supports SHA2 for outbound Web Service calls through the framework described here. This support for SHA2 is through the introduction of a Config Agent between the Siebel Server and the external Web Server. The Config Agent accepts local requests from a Siebel Object Manager and transfers the request to the external Web Server using SHA2 as seen in the following figure To configure the external applications certificates for the Config Agent, follow the details. For additional details, see the chapter on communications and data encryption in the Siebel Security Guide. To configure SHA2 support follow the following steps in 23.11 and onward.

Siebel CRM supports SHA2 for outbound calls through the framework described here. This support for SHA2 is through the Config Agent between the Siebel Server and the external Web Server. The Config Agent accepts local requests from Mainwin within the Siebel Server and transfers the same to the external Web Server in SHA2, as shown in the following figure. To configure certificates for the Config Agent, see the chapter on communications and data encryption in the Siebel Security Guide.

The transfer is made possible by a servlet named outboundeai that resides on the Config Agent. This servlet copies the outbound request body and Siebel Server header information and transfers it to the external Web Server. The servlet also collects the response from the Web Server and transfers it back to the Siebel Server, as shown in the following figure.