About Siebel Field Service Integration to Oracle Field Service

Oracle Field Service offers intuitive, AI-powered tools for routing, scheduling, and managing field service technicians. The objective for this feature is to integrate Siebel CRM with Oracle Field Service, by developing an accelerator in Oracle Integration Cloud and leverage the scheduling capabilities of Oracle Field Service.

Siebel Field Service integration to Oracle Field Service supports use cases like Appointment Booking, Skill based assignment, Technician updates and Real-time data synchronization. This integration has an accelerator within Oracle Integration Cloud to integrate Oracle Siebel CRM with Oracle Field Service. For more information about the technical aspects of this integration, see Siebel Field Service Integration to Oracle Field Service Overview

Siebel CRM remains the primary service application for scheduling information such as booking timeslots and assignee matching the required skills. These informations then gets invoked from Oracle Field Service and activities gets scheduled in Siebel CRM which are then visible on Oracle Field Service. For more information, see About Service Regions

Siebel Field Service Integration to Oracle Field Service supports languages that both Siebel Business Applications and Oracle Field Service support. For more information, see About Languages supported