About the Schedule Optimizer

The Optimizer uses complex algorithms to meet the following objectives:

• Assign field service engineers to service activities.

• Schedule these activities.

• Maximize the efficiency and the quality of service.

• Minimize the cost to the service organization.

The Optimizer can also respond to immediate scheduling demands to provide repair activities that meet the requirements of service entitlements (for example, a response within 4 hours), emergencies (for example, breakdowns of service vehicles), and changes in service personnel.