Activity Configuration

Activities to schedule include the following information:

• A defined service region.

• A specified duration and work time. For testing purposes, set the duration and work time to 30 minutes.

  Note: Work time can be less than or equal to the duration of the activity.

• A cleared Lock Schedule check box in the Schedule view in the Activity List view of the Activities screen. If you use Assignment Manager, then clear the Lock Assignment check box.

• A selected Allow Breaks check box if the activities are long. Long activities span more than a day, or the schedules include breaks.