Assigning Role Priorities to Account Service Team Employees

Role priorities for an account service team identify the primary, secondary or tertiary engineer who can assist the account with a service activity.

After you create an account service team, you can assign role priorities for each employee. The procedure for assigning role priorities to account service team employees is similar to the procedure for assigning role priorities to asset service team employees. For more information, see Assigning Role Priorities to Asset Service Team Employees.

You can use role priorities when defining assignment rules in Assignment Manager. For more information, see Defining Assignment Rules. For more information about using role priorities to assign activities, see Role Priorities.