Breaking Multiple Occurrence Links

In some cases, you must remove the links between multiple occurrence change requests (CRs). For example, further investigation might reveal that multiple occurrence CRs are not related to each other.

You can break a multiple occurrence link either from a parent CR or from a child CR. To break Multiple Occurrence links, use the following procedures.

To break a multiple occurrence link from a parent change request

1. Navigate to the Quality screen, then the Change Request List view.

2. Select a CR record for a parent multiple occurrence CR.

3. Drill down on the Change Request number (#) field, and click the Related CRs view tab.

   The Related CRs list displays the CRs with child relationships to the selected primary CR.

4. In the Related CRs list, select the multiple occurrence CR you want to remove.

   Note: Child multiple occurrence CRs have a value of Multiple Occurrence in the Relationship Type field.

5. In the Related CRs list, click the menu button, and select Delete Relationship.

6. In the confirmation dialog box, click OK.

   The CR is removed from the Related CRs list.

You can also break a multiple occurrence link from a child change request.

To break a multiple occurrence link from a child change request

1. Navigate to the Quality screen, then the Change Request List view.

2. Select a CR record for a child multiple occurrence CR.

3. Delete the value in the Primary Occurrence field.

   The value in this field is the parent CR.

4. Drill down on the Change Request number (#) field.

5. On the Comments field of the More Info form, record the action you took, and note any additional relevant information.

6. Click the menu button.

   If the link is broken successfully, then the Go to Primary Occurrence command is unavailable.