Canceling Appointments from the Service Screen

You can cancel an activity appointment from the Service screen.

To cancel an activity appointment from the Service screen

1. Navigate to the Service screen, then the Service Request List.

2. Drill down on the SR number (#) field for a selected service request.

3. In the Activities list, select an activity record.

4. Click Cancel Appt.

   A synchronous request is sent to the ABS or the Optimizer to cancel the appointment, release the appointment for other schedules, and set the status of the selected activity to Cancelled.

   The request is sent to the ABS or Optimizer, depending on the horizon that contains the activity. If the range indicated by the Planned Start and Planned End fields overlaps the ABS and the Optimizer horizons, then the request goes to both the ABS and Optimizer.