Features of Siebel Quality

Siebel Quality operates through the Quality screen in Siebel Field Service. Siebel Quality includes the following features:

• Create, track, and close the various types of change requests (CRs). These features allow an organization to manage a CR from beginning to the end, and also allow different process owners to manage specific phases of the CR life cycle.

• Log, track, and resolve multiple occurrences of a CR. When an issue is found in a product, it sometimes occurs in other, related products. In such cases, users can create child CRs, or multiple occurrence CRs, from a primary CR and link the CRs together so that they can manage them as a single unit through resolution.

  Siebel Quality also allows users to designate other types of relationships, such as CRs that depend on each other or are duplicates of each other.

• Analyze and report on product issues. Because you can run reports and charts on demand, organizations can gauge the overall health and stability of products in development.

• Track the history of a CR. Siebel Quality displays information about who the CR is assigned to, if ownership is reassigned, and if the product area associated with the CR is modified.