Process of Managing Entitlements

The following list shows the tasks that end users typically perform to manage entitlements. Your company might follow a different process according to its business requirements.

To manage entitlements, end users perform the following tasks:

• Creating Entitlements (End User)

• Associating Other Records with Entitlements (End User)

• Adding Service Information to Entitlements (End User)

• Adding Metrics for Entitlements (End User)

• Verifying Entitlements for Service Requests (End User)

• Adding Preventive Maintenance Plans to Entitlements (End User)