Setting Up Dispatcher Users

Siebel Field Service includes responsibilities for employees. Responsibilities determine the views that employees can access. Employees see only the views that they need to complete their job. An employee with the responsibility of a dispatcher can assign activities to employees. For more information about responsibilities and visibility, see Siebel Applications Administration Guide.

This task is a step in Process of Administering the Dispatch Board.

To set up a dispatcher user

1. Navigate to the Administration - Application screen, then the Responsibilities view.

2. In the Responsibilities list, select the Dispatcher record.

   If this record is not in the list, then create a new record with the responsibility of Dispatcher.

3. To add the name of the employee for the Dispatcher role, create a new user record in the Users list.

4. In the Views list, make sure that the selected user can access the following views:

   • FS AxGanttChart View

   • FS AxGanttChart Declined View

   • FS AxGanttChart Timed Out View

   • FS AxGanttChart Not Acknowledged View

     These views are associated with the applet for the Gantt chart.