Setting Up Server Key Mappings

Service regions are self-contained so that they can run on separate CPUs and even separate servers. You use server key mappings to specify the location and routing of requests to these service regions. Server key mappings also assign the service regions to different processes and determine whether the servers process them in parallel or serially. There are server key mappings for the ABS and for the Optimizer.

When a user clicks the Book Appointment button, the request is sent to the enterprise server. The enterprise server then reviews the mapping of the service regions and routes the request to the appropriate Siebel Server that stores that service region.

In the Server Key Mappings view, you assign servers to processes and associated service regions.

This task is a step in Process of Administering Schedules Using Siebel Scheduler.

To set up a server key mapping

1. Navigate to the Administration - Scheduling screen, then the Server Key Mappings view.

2. Create a new server key mapping record, and complete the fields as appropriate.

   Some fields are described in the following table.

   Field	Comments
   Server	Type the name of a Siebel Server.
   Process #	Type the number of a process that runs on the server. This number groups service regions into the same process. Caution: If you specify multiple processes on a server, then you must set the Maximum MT Servers server component parameter to the same number of processes so that multiple processes are spawned. If you do not, then only the first process is created and not all regions are loaded. It is recommended that you set the Minimum MT Servers server component parameter to the number of needed processes and the Maximum MT Servers parameter to a value greater than or equal to the Minimum MT Servers parameter. For more information about these parameters, see Siebel Performance Tuning Guide and Setting Parameters for Server Component Tasks.
   Leaf Service Region	Select the name of a service region from the Pick Service Region dialog box.
   Component	Select the name of a component, either ABS or Optimizer, from the Pick Component dialog box. Note: If the Server Key Mappings - Optimizer Component is not available for selection in the Component field, then the server installation is incomplete. To correct this problem, use the Synchronize button in the Synchronize view in the Enterprises view of the Administration - Server Configuration screen. For more information about the complete procedure, see Siebel System Administration Guide.

3. Restart the relevant server component (for example, the Appointment Booking Engine or Optimizer) for the changes to take effect.

   You must also restart the relevant server if you add or remove a key value.