Skills

Siebel Scheduler can perform skill-based routing to assign only employees with a skill set to an activity. For more information about how to set up skills and evaluation rules, see Siebel Assignment Manager Administration Guide.

The engines use Assignment Manager to evaluate skills and return a list of appropriate employees as follows:

1. Each activity is submitted to Assignment Manager.

2. Using assignment rules, Assignment Manager returns the appropriate employee records.

3. The Optimizer uses only these employee records to schedule the activity.