Specifying Parent Service Regions

You can set a parent region for any service region. Parent regions affect the list of available employees in the Dispatch Board screen, but do not affect processing for scheduling.

Note: Selecting a parent region does not affect scheduling for the ABS or the Optimizer.

To specify a parent service region

  1. Navigate to the Administration - Scheduling screen, then the Service Region List view.

  2. Select a service region, and select a service region in the Parent Service Region field.