Trunk Inventory Locations

To manage trunk inventories, field service engineers record part movements on their laptop computers. They periodically connect their laptop computers to a Siebel Server and synchronize data.

To maximize performance during synchronization to and from the local database of the field service engineer, docking rules control the number and context of the records that are extracted, initialized, and synchronized. Because of these rules, an engineer might not see asset records needed to commit a field part movement for a serialized product. To solve this problem, the engineer can add the asset numbers. After synchronization, an administrator reconciles the add-in asset numbers with the corresponding Siebel database records, and the administrator commits the transaction. After the administrator commits the transaction, the field service engineer must synchronize again to update the local database.

After the field service engineer synchronizes the laptop computer in the field, an administrator can use the Parts Movement Administration view to review and commit transactions. For more information, see Committing Transactions from Mobile Computers.