Viewing Solution Records (End User)

Solution records contain information that you can use to resolve service requests. Administrators create solution records in the Administration - Solution screen.

This task is a step in Process of Managing Solutions.

To view a solution record

1. Navigate to the Solutions screen, then the Solutions view.

2. Drill down on the Name field for a selected solution, and click the Resolution Documents view tab.

3. Drill down on the Filename field for a selected resolution document.