Planning for the Upgrade

Addressing the questions in the following list will help you prepare for a successful upgrade of Siebel CRM within a global deployment.

• What database version do you use?

  Where applicable, you must upgrade your RDBMS to a supported version for the current version of Siebel CRM. If you are moving to Unicode, then the new database version might also make this possible.

• What version of Siebel CRM will you be upgrading from? Current versions of Siebel CRM support Unicode.

• Do you know what is involved in migrating your data to Unicode?

• Did you previously deploy a customized language not certified for Siebel CRM? Such languages are also referred to as unshipped languages. See also Localizing an Unshipped Language.

• Do you know how to upgrade date-time fields to Universal Time Coordinated (UTC)? See also Deploying Siebel CRM with Global Time Zone.

• Are the Siebel languages that you require released and available?

• Have you upgraded client computers (including keyboards, fonts, locales installed, and localized operating system) to support the new installed languages?

• Have you evaluated the need to upgrade all of the third-party products to versions that support Unicode, the countries or locales that you will be localizing for, and the languages that you require?