Cancelling Redemption Vouchers

Voucher cancellation occurs when a member redeems points to purchase a redemption voucher, but subsequently returns the voucher to refund points to his point balance. Only unused vouchers can be cancelled.

In order to cancel a redemption voucher, the status must be either:

• Available

• Reserved

Vouchers with the following statuses cannot be cancelled:

• Used

• Cancelled

• Expired

• Reissued

Before the member service representative can cancel the redemption voucher, a loyalty administrator must create a cancel redemption voucher product. For more information about setting up products, see Siebel Product Administration Guide.

Once the purchase points product is created, a loyalty administrator must associate the purchase points product with a service. For more information, see Setting Prices for Member Services.

To cancel a redemption voucher

1. Navigate to the Loyalty Members screen.

2. Click View, Action Pane, Tasks to view the Task user interface.

3. In the Members list, highlight the Member.

4. In the Tasks list, click LOY Redemption Cancellation.

5. Click the Voucher radio button, then click Next.

6. In the Voucher list, select the Voucher.

7. Confirm voucher details and click Next.

8. Enter Refund details and click Next.

9. If you selected Override, then enter Override details and click Next.

10. Review Order Summary and click Next.

11. Review Cancellation Summary and click Finish.